Scorecard
| SHAREHOLDERS | 2016 | 2017 | 2018 |
|---|---|---|---|
| Revenue (M€) | – | 5,152 | 5,737 |
| Operating cash flow excluding concessionaries (M€) | 995 | 999 | 572 |
| Dividends received (M€)(1) | 544 | 520 | 520 |
(1) In scrip dividend and share buyback.
| EMPLOYEES | 2016 | 2017 | 2018 |
|---|---|---|---|
| Workforce at year-end | 96,001 | 95,978 | 92,113 |
| Total average turn rate (%) | 5.11% | 12.67% | 8.18% |
| Frequency rate | 15.0 | 13.6 | 12.2 |
| Severity rate | 0.33 | 0.31 | 0.29 |
| CUSTOMERS | 2016 | 2017 | 2018 |
|---|---|---|---|
| Portfolio by business unit (M€) | 33,519 | 32,063 | 30,376 |
| – Services | 24,431 | 20,918 | 19,411 |
| – Construction | 9,088 | 11,145 | 10,965 |
| Investment in R&D (M€) | 48 | 47 | 48 |
| User satisfaction with Managed Lanes (NTE and LBJ) (%) | 80%/91% | 75% | >80% |
| HAH passenger experience (scale 1-5) | 4,2 | 4,2 | 4,15 |
| Certified activity (ISO 9001) | 91% | 89% | 88% |
| SOCIETY | 2016 | 2017 | 2018 |
|---|---|---|---|
| Renewal of presence on sustainability indexes: DJSI, Vigeo FTSE4Good, MSCI, STOXX |  |
|
|
| Carbon intensity: direct and indirect greenhouse gases emissions in relative terms (tCO2 eq /M€2 (2) | -59% | -57% | -54% |
| Beneficiaries of potable water and sanitation projects3(3) | 191,759 | 212,605 | 213,713 |
| Taxes (M€) (4) | – | 2,075 | 2,127 |
(2) Scope 1 & 2 since 2009. Data before 2018 have not been recalculated as a result of entries and exits from the perimeter.
(3) Data accumulated since 2008 (18 projects performed in Colombia, Peru, Mexico, Tanzania, Ethiopia, Uganda and Ghana).
(4) Taxes accrued, paid and collected (cash flow criteria).
Content of this section
Appendix
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