Scorecard

SHAREHOLDERS 2016 2017 2018
Revenue (M€) 5,152 5,737
Operating cash flow excluding concessionaries (M€) 995 999 572
Dividends received (M€)(1) 544 520 520

(1) In scrip dividend and share buyback.

EMPLOYEES 2016 2017 2018
Workforce at year-end 96,001 95,978 92,113
Total average turn rate (%) 5.11% 12.67% 8.18%
Frequency rate 15.0 13.6 12.2
Severity rate 0.33 0.31 0.29
CUSTOMERS 2016 2017 2018
Portfolio by business unit (M€) 33,519 32,063 30,376
– Services 24,431 20,918 19,411
– Construction 9,088 11,145 10,965
Investment in R&D (M€) 48 47 48
User satisfaction with Managed Lanes (NTE and LBJ) (%) 80%/91% 75% >80%
HAH passenger experience (scale 1-5) 4,2 4,2 4,15
Certified activity (ISO 9001) 91% 89% 88%
SOCIETY 2016 2017 2018
Renewal of presence on sustainability indexes: DJSI, Vigeo FTSE4Good, MSCI, STOXX
Carbon intensity: direct and indirect greenhouse gases emissions in relative terms (tCO2 eq /M€2 (2) -59% -57% -54%
 Beneficiaries of potable water and sanitation projects3(3) 191,759 212,605 213,713
Taxes (M€) (4) 2,075 2,127

(2) Scope 1 & 2 since 2009. Data before 2018 have not been recalculated as a result of entries and exits from the perimeter.
(3) Data accumulated since 2008 (18 projects performed in Colombia, Peru, Mexico, Tanzania, Ethiopia, Uganda and Ghana).
(4) Taxes accrued, paid and collected (cash flow criteria).

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